Shipping policy

Last updated: October 10, 2025

At Simpelhaus, we take great care to process your orders quickly, securely, and efficiently to provide you with a seamless shopping experience.

1. Processing Time

All orders are carefully reviewed and processed within 3–7 business days, which includes:

  • Order verification and payment confirmation

  • Warehouse handling and quality inspection

  • Packaging and preparation for shipment

Please note that orders are not processed on weekends or public holidays. During promotional events or holiday seasons, processing times may take longer than usual.

2. Shipping Methods and Delivery Areas

We currently offer standard shipping within Canada only.
Delivery times may vary depending on your province or remote location.
At this time, only standard shipping is available across all service areas.

3. Shipping Fees

All orders qualify for free standard shipping within Canada.
If you require expedited shipping, please contact our customer service team for availability and pricing before placing your order.

4. Estimated Delivery Time

Once shipped, your order should arrive within approximately 10–25 business days, depending on your location within Canada.
Delivery may be delayed due to factors beyond our control, including but not limited to:

  • Local postal service schedules or volume

  • Customs or security inspections for certain items

  • Extreme weather or natural events

  • Seasonal shipping surges (e.g., holidays or sales periods)

Please note that delivery times are estimates only and cannot be guaranteed.

5. Tracking Your Order

After your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment online.
Tracking updates may take up to 48 hours to appear after dispatch.

6. Shipping Delays and Exceptions

While we make every effort to ensure timely delivery, delays may occur due to:

  • Carrier or customs inspections

  • Adverse weather conditions

  • Transportation or logistical disruptions

  • Public holidays and seasonal congestion

If such delays occur, our team will work closely with carriers to minimize disruptions and will notify you promptly.

7. Address Accuracy

Please ensure that all shipping details provided are complete and accurate.
We are not responsible for packages lost, delayed, or returned due to incorrect or incomplete address information provided at checkout.

8. Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact our customer service team immediately at support@Simpelhaus.store and include:

  • Order number

  • Photos or video evidence (if applicable)

  • Description of the issue

We will assist you in working with the carrier to resolve the issue, which may include:

  • Replacement shipment

  • Full or partial refund

9. International Orders

At this time, Simpelhaus ships only within Canada.
If you wish to inquire about future international shipping options, please contact our support team directly.

10. Additional Information

Delivery times may be affected by:

  • Local holidays

  • Severe weather conditions

  • Unforeseen logistical circumstances

Any updates or changes to this Shipping Policy will be posted on this page to ensure transparency and clarity.

11. Customer Service Contact

Simpelhaus
Address: 123 Main Street, Vancouver, BC, Canada
Email: support@Simpelhaus.store
Phone: +1 (250) 561-0871

We are committed to providing excellent customer service.
If you have any questions about your shipment, please reach out to us — we’ll respond as quickly as possible.