Return policy

Last updated: October 10, 2025

At Simpelhaus, your satisfaction is our priority.
We strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, we offer a clear and transparent return process for eligible items.

1. Return Period

You may return eligible items within 30 days of receiving your order.
To qualify for a return, the item must meet the conditions outlined below.

2. Return Conditions

To be eligible for a return:

The item must be unused, undamaged, and in its original condition.
All original packaging, accessories, manuals, and tags must be intact.
Returns must include proof of purchase (e.g., order number or receipt).
Return shipping costs are the responsibility of the customer unless the product is defective or the wrong item was sent.

For health, safety, or hygiene reasons, certain products may not be eligible for return. Such items will be clearly indicated on the product page before purchase.

3. How to Initiate a Return

To begin the return process, please follow these steps:

Contact Customer Support:
Email us at support@Simpelhaus.store with your order number, product details, and reason for return.
Receive Return Authorization:
Our customer service team will review your request and provide return authorization along with detailed return instructions.
Package the Item:
Securely pack the item in its original packaging to prevent damage during shipping.
Ship the Return:
Use a reliable courier with tracking (e.g., Canada Post, UPS, FedEx).
We are not responsible for lost or damaged return shipments sent without tracking.
Provide Tracking Information:
Email your tracking number to our support team once the return has been shipped.

4. Refund Process

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved:

Refunds will be processed to your original method of payment within approximately 14 business days.
Processing time may vary depending on your bank or payment provider.
Original shipping fees are non-refundable.

If your return does not meet the above conditions, it may be declined or subject to a partial refund at our discretion.

5. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact our customer service team.
We will guide you through the exchange process and help ensure you receive the correct item as quickly as possible.

6. Customer Service Contact

Simpelhaus
Address: 123 Main Street, Vancouver, BC, Canada
Email: support@Simpelhaus.store
Phone: +1 (250) 561-0871

We are committed to providing you with an exceptional shopping experience.
If you have any questions or need assistance with your return, please don’t hesitate to contact us — we’ll respond as soon as possible.