Privacy policy

Last Updated: October 10, 2025

At Simpelhaus, protecting your personal information is our top priority.
This Privacy Policy explains how we collect, use, and share your information when you visit our website [Simpelhaus.store] or make a purchase.
By using our Site, you agree to the practices described in this Policy. We handle your personal data in accordance with Canadian law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

1. Information We Collect

We collect information to ensure a smooth shopping experience, process your orders, and improve our services. This includes:

Device Information

Automatically collected when you access our website:

  • Browser type, version, and operating system

  • IP address, time zone, and device identifiers

  • Cookies, web beacons, and similar tracking technologies

We also track your interaction with our Site, including:

  • Pages and products viewed

  • Referring websites or search terms

  • Click patterns, scroll behaviour, and browsing activity

Order Information

Collected when you make or attempt to make a purchase:

  • Full name, billing and shipping addresses

  • Payment information (securely processed)

  • Contact information, including email address and phone number

Other Information

Information you voluntarily provide, such as:

  • Feedback, surveys, or newsletter subscriptions

For the purposes of this Policy, Device Information and Order Information are considered personal data.

2. How We Use Your Information

We use your information to operate efficiently, protect customers, and enhance our services.

Order Information

We use this data to:

  • Process, review, and fulfill orders, including payments, shipping, and invoicing

  • Communicate about order status, delays, or inquiries

  • Detect and prevent fraud or unauthorized activity

  • Send marketing communications only with your prior consent

Device Information

We use this data to:

  • Monitor suspicious or fraudulent activity

  • Analyze website performance and optimize functionality

  • Improve user experience and marketing effectiveness

3. Disclosure of Your Data

We share your personal information only with trusted service providers who help us operate our website and deliver our services, such as:

  • Shopify – for website hosting, payment processing, and store management

  • Google Analytics – for website usage analysis and marketing optimization

We may also share information to:

  • Comply with legal or regulatory requirements

  • Protect our rights, property, or safety, and that of our users

  • Support mergers, acquisitions, or business transactions

We never sell your personal information for marketing purposes.
In some cases, your data may be stored or processed by service providers located outside Canada. In such cases, your personal data will be subject to the laws of the jurisdiction where it is processed.

4. Behavioural Advertising

We may use your personal information to provide targeted advertising, including:

  • Displaying relevant products or offers

  • Personalizing marketing emails for users who have consented

Your Choices

You can opt out of targeted advertising by:

  • Adjusting settings on platforms such as Google Ads or Meta (Facebook/Instagram)

  • Managing or deleting cookies through your browser settings

For more details about how targeted advertising works, visit:
www.aboutads.info/choices

5. Your Rights

As a customer, you have the right to:

  • Access the personal information we hold about you

  • Correct or update incomplete or inaccurate data

  • Request deletion of your personal data, where legally permitted

How to Exercise Your Rights

You can contact us by email or phone, clearly describing your request.
For security reasons, we may require identity verification before processing.

We process your data primarily to fulfill contractual obligations (such as completing your order) and to provide customer service.

6. Data Retention

We retain order information only as long as necessary to:

  • Complete transactions

  • Provide ongoing customer support

  • Comply with legal, tax, or accounting obligations

Device data may be retained for analytics and security purposes. Certain records must be kept as required by law.

To request deletion of your personal data, contact us at support@Simpelhaus.store.
We will review your request in compliance with legal obligations and confirm deletion where appropriate.

7. Policy Changes

We may update this Privacy Policy to reflect:

  • Legal or regulatory changes

  • Adjustments in our business operations or data practices

  • Technological or security updates

Any updates will be posted on this page, and the “Last Updated” date will be revised. We encourage you to review this Policy periodically.

8. Minors

Our Site and services are not intended for individuals under the age of majority.
We do not knowingly collect personal information from minors. If we discover that such data has been inadvertently collected, we will delete it promptly.

9. Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.
While we take commercially reasonable measures, no method of data transmission or storage is entirely secure, and we cannot guarantee absolute protection.

10. International Use

Our website is operated from Canada and primarily intended for Canadian users.
If you access the Site from outside Canada, you do so at your own risk and are responsible for complying with local laws applicable to your jurisdiction.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Simpelhaus
123 Main Street, Vancouver, BC, Canada
Email: support@Simpelhaus.store
Phone: [250-561-0871]

We will respond to your inquiry as soon as possible.